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Frequently Asked Questions

Can I buy skincare and foodstuff in one order?

Yes. You can add skincare, beauty products, and foodstuff to one cart and pay in one checkout.

How can I pay?

You can pay securely by Visa or Mastercard through Stripe. Payment is required before an order is prepared or dispatched.

Where do you deliver?

We deliver across Italy and to the supported European countries shown in the checkout country list.

How much is delivery?

Delivery is calculated automatically from the destination and total parcel weight. Italy fees range from €10 to €15, and other supported European destinations range from €18 to €27 for parcels up to 30 kg. See Delivery Information for the full brackets.

How long does delivery take?

Estimated delivery is 1-4 days within Italy and 3-5 days to other supported European countries. Courier or customs delays may affect these estimates.

Can I track my order?

Yes. Use the Track Your Order page with your order number and billing email address, or sign in to your account to view order updates.

How do I contact support?

Email graetnessboy@gmail.com or WhatsApp +39 351 033 1798.